A black-owned financial solution company has developed a strategy to defend clients who have been subjected to overcharging from banking institutions.
Proactive Solutioning has assisted clients who have been overcharged by banks to analyse their statements.
Proactive is a platform dedicated to providing banking solutions to clients who have been subjected to overcharging. The company’s primary focus is to alleviate the financial burdens faced by individuals and businesses due to discrepancies in their transactional fees and interest charges on any of their lending facilities.
Co-founder Josiah Maponyane said the company also analyses its clients’ bank statements for their banking behaviour and the fees associated with their daily transactions, and interest charges associated with their lending facilities. These include overdrafts, revolving credit plans, medium-term loans, home loans, vehicle assets finance, and thoroughly examines the terms of their lending agreements.
Maponyane, who is a member of the South African Student Congress (Sasco) and ANC Youth League, is also a founder and CEO of Coliseum Digital, a dynamic digital marketing agency.
“Our expert team diligently scrutinises every transaction and its associated charge against the bank-published pricing and agreement to evaluate if there have been instances of overcharging by the bank during a specified period to assist the client claim a calculated refund in the event the client was overcharged on a fee or interest charge,” said Maponyane.
This comes after WesBank allegedly used the acquisition system to determine the interest rates against black customers. This also raised concerns among political parties who said there was a need for investigations into discriminatory practices within the financial sector.
Maponyane said Proactive’s mission is also to provide solutions by analysing and validating its clients banking fees against banks’ published and agreed-on pricing to identify discrepancies in “our” clients’ transactional and lending fee.
“Proactive Solutioning specialises in fair banking. Proactive Solutioning addresses bank overcharging, verifies transactional fees, analyses lending facilities, and conducts banking cost analysis to optimise profitability.
“Our services extend to various lending facilities including overdrafts, revolving credit plans, medium-term loans, home loans, vehicle assets and finance. Our goal is to ease financial worries and ensure fair treatment for our clients,” he said.
In its profile presentation, the company said it is also looking to improve customer satisfaction by implementing feedback mechanisms, enhancing customer support channels, and providing personalised service to ensure clients receive prompt and satisfactory assistance.
The company said it would also seek to foster strategic partnerships by collaborating with financial institutions, industry experts, and other stakeholders to leverage resources, expand service offerings, and increase credibility and visibility in the market.
The company aims to become a trusted leader in banking fee analysis, empowering businesses and individuals with transparent and accurate financial insights, ensuring they maximise value and maintain equitable financial partnerships.
Sunday Independent